Frequently asked questions
Everything you need to know before booking your cleaning service.
What cleaning services do you offer?
We offer end of tenancy cleaning, deep cleaning, move-out cleaning, move-in cleaning, after renovation cleaning, whole house cleaning, carpet cleaning, oven cleaning, sofa and upholstery cleaning, mattress cleaning, appliance cleaning, premium property detailing, and commercial cleaning across our listed service areas.
Do I need to provide cleaning equipment?
No. Our professional cleaners arrive with the supplies, tools, and cleaning products required for the agreed service. Eco-friendly products are available on request.
Do you guarantee my tenancy deposit back?
No cleaning company can control the final decision made by a landlord or letting agent. However, our end of tenancy service is designed around the final inspection. If an included item is flagged, we offer a free re-clean within 48 hours, giving you the best possible chance of leaving the property inspection-ready.
Is a deposit required to book?
Yes full payment is required. Payment is made before the cleaning service is starts, unless a different arrangement is agreed in writing for a larger or specialist project.
Are there any hidden fees?
No. Your quote is based on the information you provide, including the property size, condition, access, location, and selected extras. If the property is significantly different from the description, we will discuss any change before continuing.
How long does an end of tenancy clean take?
Most end of tenancy cleans take around 3 to 6 hours, depending on the property size, condition, number of cleaners, access, and selected extras. Larger or heavily soiled properties may take longer.
Do I need to be present during the clean?
No. You only need to arrange safe access to the property. Many customers use a lockbox, leave a key with a neighbour, or arrange access through an agent.
Are your cleaners background-checked and insured?
Yes. Our professional cleaners are vetted, background-checked, and insured before carrying out work for Smart Way Cleaning.
What happens if something is damaged during the clean?
Smart Way Cleaning is insured. In the unlikely event of damage, please contact us as soon as possible with photographs and details so the matter can be reviewed and handled professionally.
What payment methods do you accept?
We accept card, cash, and bank transfer. A receipt can be provided after the completed service.
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